Sail the Seas with Matchbox Twenty

frequently_asked_questions

Have Questions?

Can't find all of the information you need? Check out our frequently asked questions and answer section below.  If you still need assistance, call our office with your questions.

FREQUENTLY ASKED QUESTIONS

 
Updated: 12/4/2010

U.S. citizens traveling on cruises that begin and end in the same U.S. port must show proof of citizenship (such as an original or certified copy of a birth certificate) and a government-issued photo ID (such as a driver's license). Effective June 1, 2009, U.S. citizens traveling on cruises that begin and end in different U.S. ports, or begin or end in a foreign port, must have a passport or other recognized document.

U.S. Alien Residents need a valid Alien Resident Card. Canadian citizens must present a valid passport. Non-U.S. citizens need a valid passport and a valid, unexpired U.S. Multiple Re-entry Visa, if applicable. CLICK HERE to review full details of Carnival's travel documentation requirements. To get a passport, visit your local post office or library for an application. To verify this information, please visit the US Department of State website.
 

Do I need to register a cruise account?

Yes, all passengers need to register a cruise account. We need full legal names, dates of birth, citizenship as well as addresses, email, phone number and emergency contact for all passengers. Only one guest needs to make the booking. When booking you must put in the first name, last name and email of your traveling partners in order for them to be placed in your reservation. Register your account today.

  • Accommodations onboard the Carnival Imagination (3-nights)
  • Matchbox Twenty Concerts
  • Goo Goo Dolls Concerts
  • Q&A with Matchbox Twenty
  • Photo session for all guests with Matchbox Twenty
  • Evening Deck Parties
  • All Meals, Coffee, Tea, Iced Tea & Juices
  • 24-Hour Complimentary Room Service & Pizzeria
  • Full Use of Ship Facilities: Two Pools, Whirlpools, Fitness Center, Casino, Library, Duty-Free Shopping & All Carnival Events
  • One-Hour Open bar Cocktail party
  • And much more...
What is not included in the price?

Airfare or Ground Transportation to Miami, Florida. Transfers from the Airport to the Cruise Ship. Personal expenses such as photos, souvenirs. Sodas, bottled water or alcoholic beverages (except at our on board cocktail party.)
 
$249 will be added to the cabin price to cover Taxes, Government Fees, Prepaid Gratuities and booking charges.
 

How can I get to the ship (transportation)?

The ship leaves from the port of Miami. You can get to Miami by plane, car, or bus. The Port of Miami is approximately 25 minutes from the Miami airport and approximately 45 minutes from the Ft. Lauderdale airport. A taxi or shuttle bus can be taken from the airport to the cruise port. For more information on Transportation click here

Do children get a discount/Age Requirements?

No. Children pay the same price regardless to age. Anyone under 8 months is not recommended for travel. Guests are required to be 21 years old (on embarkation day) to travel. Guests under the age of 21 must be accompanied in the same stateroom by a parent or guardian 25 or older. The exceptions Carnival will make to this policy are: Married minor couple - The booking must be documented that the couple is married. The couple must have proof of marriage at embarkation or they will be denied boarding without the benefit of a refund.
 
 
How often can I eat?

Breakfast, lunch, and dinner are served everyday in the formal dining room and on the Lido deck. Food is also served 24 hours a day in the pizzeria and through room service.
 
How much money will I need to bring?

This is dependent upon your personal spending habits and budget. Optional daily photographs range from $5-$20. Shore Excursions/Tours range from $20-$150 per person. Spa services range from $30 and up. According to your personal budget, set aside money for optional expenses like souvenirs, sodas, alcoholic beverages, and personal items.
 
What should I pack?

Dress during the day is casual (shorts, shirts, skirts, jeans, etc.) Dress for dinner & the evening is business casual. Beach & Swim Wear, Tank Tops, Tennis Shoes, Flip-Flops, Hair Rollers, etc are Not Allowed in the Dining Room. Pack Lightly.
 
Is there a doctor onboard?

Should a guest require medical attention while onboard one of our vessels, the Infirmary staff is available to assist 24 hours a day. The Infirmary is equipped to treat minor non-emergency matters. Physicians are available to render services at a customary fee. While at sea or in port, the availability of medical care may be limited.
 
Can I purchase a Private Event Pass separately?

No. It's a part of the cruise package deal only.
 
Air Travel Information

We recommend that you book your air as follows: ** On Friday, December 6th, 2013 book flights that Arrive into Miami no later than 1:00PM or Ft. Lauderdale no later than 12:00PM ** On Monday, December 9, 2013 book flights that Depart from Miami no earlier than 12:00 noon or Ft. Lauderdale no earlier than 1:00PM.
 
Are pets allowed on the ship?

With the exception of seeing eye dogs or service animals, no pets will be allowed onboard ship.
 
What is the cancellation policy?

Cancellation Date

Cancellation Charge Per Person

Time of Booking - June 12, 2013

Initial Non-Refundable Deposit

June 13, 2013  - October 2, 2013

50% of Total Price

October 3, 2013 - December 6, 2013

No Refund


If you have taken insurance and you need to cancel for a covered condition, you can make a claim with the insurance carrier to recover any lost payments.
 
 
Name changes are permitted for $100 per person, however at least one passenger from the original reservation must remain in the cabin. Changing all names in a cabin are not permitted and considered a cancellation. Name Changes are not permitted for Match Program or Single Reservations. Cancellation penalties will apply.
 
You cannot double book your self on the cruise. If you double book, your reservations will be cancelled and your money refunded.
 

Upgrades are taken on a per reservation basis, if there is availability in the cabin and on the cruise itself.

Downgrades are prohibited. No Downgrade request will be taken.

What are the terms and conditions?

click here